Travel to Canada - What to Expect

frequently asked questions

Common Questions about Banff & Lake Louise

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In this section, we try to answer some of the common questions about Banff and Lake Louise. If there’s anything we haven’t covered, please contact us for an answer.

Lift Tickets & Rentals

Grace days allow you to take a rest day or days during your ski trip. For example on a three day lift ticket you have five days from the start date of the ticket to ski your three days.

Here is a great blog to help you better understand your SkiBig3 Lift Ticket grace-days

Yes, lift tickets are date specific so you will need to know what days you plan to ski and select your lift tickets accordingly. Your multi-day ticket will start counting down the first-day you visit and scan at a SkiBig3 resort.  

Understanding Grace Days

Understanding Ticket Delivery

Banff Sunshine, Lake Louise Ski Resort and Mt. Norquay.

Night skiing is included with your SkiBig3 Lift Ticket. Night skiing is not included on the Mountain Collective or Ikon Pass.

Lessons do not include lift tickets or equipment. Please ensure you have a lift ticket in hand before arriving to your lesson.

Lift tickets cannot be mailed out.  You can pick up your pre-purchased SkiBig3 passes in Banff at the SkiBig3 Adventure Hub and in Canmore at Gear Up. You can also choose to have them delivered to your hotel in Banff, Canmore or Lake Louise if you purchase at least 72 hours in advance.

Understanding Ticket Delivery

When purchasing your lift ticket at least 72 hours in advance you can select the hotel you are staying at from the drop down menu in the checkout. If your hotel is not listed you can choose to pick up your lift tickets in Banff at the SkiBig3 Adventure Hub or in Canmore at Gear Up.

The name on the lift ticket order must match the name on the hotel reservation or the hotel may not accept it upon delivery.

Lift Ticket Delivery Explained

Step 1:

  • Your friend has sent you a discount via email entitled “A Lift Ticket Discount Has Been Shared With You”
  • You must claim the discount by logging in or creating an Ikon Pass Account.

Step 2:

  • Once you have signed into your account, the discount will apply automatically to your account.
  • You can verify by viewing your discount availability under “My Account“.

Step 3:

  • Visit the SkiBig3 Adventure Hub (114 Banff Ave) or the Guest Service Desk at Banff Sunshine, Lake Louise or Mt Norquay.
  • The guest service agent will be able to look up your account and you’ll be able to purchase a discounted ticket.  

Lift Tickets will be charged at 25% off the one-day SkiBig3 Lift Ticket Rate. Ikon Pass Friends & Family tickets may not be used by the pass holder for additional days. 

Rentals do not include grace days and must be rented for each day that they will be out of the shop.

Rental equipment needs be fitted at the SkiBig3 Adventure Hub located at 114 Banff Ave . If you get fitted one hour before regular closing time the day prior to your rental start-date (see SkiBig3 Adventure Hub hours), you can have your rentals delivered to your hotel. Delivery is only available for Banff hotels.

SkiBig3 does not have a rental location in Lake Louise. The SkiBig3 Adventure Hub is located at 114 Banff Avenue, in downtown Banff, so you will need to stop in town to collect your rentals prior to heading towards your accommodation in Lake Louise. Your equipment will need to be returned to the SkiBig3 Adventure Hub in Banff when you finish your final ski day.

If you are skiing/riding exclusively at Lake Louise, gear is available for rent directly from the Lake Louise Ski Resort.

You can get fitted during the SkiBig3 Adventure Hub hours the day before your rental starts. If you are staying in Banff,  you can have it delivered to your Banff Hotel.

Yes, you must have the equipment fitted at the SkiBig3 Adventure Hub.

For your safety, the equipment must be fitted at the SkiBig3 Adventure Hub.

The hours may vary, please visit SkiBig3 Adventure Hub hours here for the most up to date information.

The SkiBig3 Adventure Hub is located at 114 Banff Avenue in downtown Banff.

If you have reserved rental equipment through SkiBig3 it must be fitted and picked up at SkiBig3 Adventure Hub in Banff prior to going to the resort. If you are staying in Banff, you can get fitted the day before (SkiBig3 Adventure Hub hours) your first ski day and the equipment would be delivered to you hotel.

Our mid performance level is best suited to beginners and intermediate skiers. High performance is for intermediate and up. The demo gear is going to be the most recent equipment for the current season for guests to try out. Demo gear is suited for intermediate and up.

Skis, boots, poles, helmets, snowboards, snow pants and snowshoes are all available for rent as part of a package or on their own. Items such as gloves, goggles and clothing are available for purchase at the SkiBig3 Adventure Hub.


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